LEO WILD™ Official Site - Discover The New Collection
You will receive an automatic confirmation email after you place your order.
Please allow 2-3 business days for order processing, pending availability and credit card verification. Once an order has been placed, it cannot be modified or cancelled.
LEO WILD™ is unable to ship to P.O. Box, APO, or FPO addresses. All orders with a P.O. Box, APO, or FPO address will be cancelled.
Orders may experience shipping delays during special releases, major holidays, and during markdown periods.
LEO WILD™ does not ship on weekends and major holidays.
LEO WILD™ is not responsible for items lost, damaged or stolen in transit. All risks associated are assumed by the courier.
All items marked as final sale are not eligible for cancelation, or exchange.
All international orders are shipped delivery duties unpaid (ddu). Customs, duties, and taxes are calculated upon delivery in addition to the item price and shipping cost at checkout. The customer is responsible for all customs, duties, taxes, and fees upon delivery.
Please contact your local customs office for assistance with estimating additional costs.
Every article purchased goes through necessary quality control prior to shipping disqualifying any damaged item.
However, we offer an even exchange or store credit for unworn, undamaged, and unwashed items.
To initiate an exchange, please email us at firstname.lastname@example.org
Please send us an email at email@example.com
Your returned item must arrive at the LEO WILD warehouse no later than 14 days after your order date.
Every item shipped follows a thorough quality control, and we take photos of each piece purchased prior to shipment.
Items must be unworn, undamaged and unused, with all tags attached with its original packaging. If an item has a LEO WILD security tag attached, it must be returned with the tag in its original position, unsealed, & untempered with.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
Once your return has been received and accepted by our service & quality team, your refund will be completed via the original payment method, excluding the delivery costs.
While we offer free standard ground shipping on all US orders returns, other shipping methods cost won’t be included in your refund. For international orders, taxes and duties are non-refundable through LEO WILD. You may be able to recover these by contacting your local customs office directly.
Please allow 5-7 business days for us to process your return. Once your refund has been processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 7 business days of us receiving the package please contact our customer service team at firstname.lastname@example.org and one of our agents will be happy to assist you. The refund does process in our systems for roughly 3-5 business days. In turn the rest of the processing time is up to your bank.
Items bought on LEO-WILD.COM will gladly be accepted for a refund or exchange within 14 days of the order date. All merchandise must be received back in its original form. Clothing must not be worn, altered, damaged, free of any stains, odors, self tanner, pet hairs, or distinct smells including deodorant and perfume. Refunds will be issued in the same form of original payment type, excluding shipping and handling costs. All tags must be attached when returned.
Please note that all Sale, Accessories, Swimwear, and Intimates are a Final Sale.
LEO WILD™ allows returns & exchanges within 14 days of the order delivery date. All exchanged items must be unworn, undamaged, and unwashed with all original tags attached. The original invoice must be included with any exchange. Failure to do so can disqualify the processing of your exchange. Exchange & Returns shipping will be paid by the customer.
Exchanges can be made for a different size or color of the original style ordered. If you would like to exchange your item for a different style, please return your items for an exchange and place a new order for the style preferred. Exchange shipping will be paid by the customer.
Exchanges are processed within 3-5 business days of the package arriving at our facility. This period may be longer during peak sales periods.
If LEO WILD™ determines that any products are not in original condition, an exchange will not be granted and the items will be returned to you.
If you have any questions, please contact customer service at email@example.com